At London Festival Opera we are committed to safeguarding and preserving the privacy of visitors to our website.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. For example, when you contact us direct or complete the website contact form and submit it to us online.
- Information that you provide when you communicate with us by any other means.
- Contact details when you make an enquiry for information.
We will collect, record and store information from our dealings with you, or with anyone acting on your behalf, such as records of telephone calls, interactions and correspondence with you.
How we may use your Personal Data
The information we collect about you helps us to understand your needs and to provide you with the most appropriate service relating to the specific purpose for which either you have contacted us, or we have contacted you. We use your contact information to respond to queries or applications from you, to provide you with our services and to keep you informed of upcoming events which are relevant to your interests.
Other potential reasons for collecting and using your data are for internal record keeping and to use your information to improve our services. We may occasionally contact you for feedback following an event or delivery of a requested service.
A cookie is a small text file containing information that a website transfers to your computer’s hard drive for record-keeping purposes. Cookies personalise your web applications, allowing their operations to be tailored to your needs and interests by gathering and remembering information about your preferences. A cookie cannot give us access to your computer or to your personal information, other than the data you may choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You will still be able to view the information on our website, but the functionality of certain areas may be reduced.
Storing Your Personal Data
At London Festival Opera, we do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically; sending such information is entirely at your own risk.
Subject at all times to applicable laws, we will retain your personal data for as long as is reasonably necessary to provide you with our services and to maintain records to satisfy record keeping and professional obligations.
Disclosing Your Information
Where necessary for the delivery of our core business operations we may share your personal information with external professional organisations, contractors or advisors for the express purpose for which you have consented to giving us your data.
We reserve the right under appropriate circumstances to pass your information on to third party agencies, including the Police, for the prevention and detection of fraud or criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.
Third Party Links
In accordance with the Data Protection Act 1998 you have the right to request access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
If any data we hold on you is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data, which we will do where this would not prevent us meeting our legal and regulatory obligations.
You may ask that we do not send you communications using any of the contact details we hold on our records, which may include your email address, SMS, telephone and postal information. You may also request that we restrict our communications to those which are necessary for the delivery of our business transaction/s with you.
All requests to access, correct or erase your data or to restrict our communications with you should be addressed to us using the contact details below.